FAQ's
FAQs
Welcome to the Vilox Frequently Asked Questions page! We’re here to make your shopping experience as smooth and enjoyable as possible. If you don’t see your question listed here, feel free to contact us directly—we’re always happy to help!
1. What is Vilox?
Vilox is an online beauty store offering a carefully curated selection of skincare, makeup, and wellness products. We’re committed to providing high-quality items that help you look and feel your best.
2. Where do you ship?
We currently offer worldwide shipping. Whether you’re in the U.S., Europe, Asia, or beyond, Vilox products can reach you.
3. How long does shipping take?
Shipping times may vary depending on your location:
- Domestic (within the U.S.): 5-10 business days
- International: 10-20 business days
You’ll receive a tracking number once your order is processed.
5. Are your products cruelty-free?
Yes! At Vilox, we’re committed to ethical beauty. All our products are cruelty-free, and many are vegan-friendly.
6. How can I track my order?
After your order is processed, you’ll receive an email with a tracking link. Simply click on the link to view your order’s status.
7. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal, Apple Pay, and Google Pay.
8. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter and follow us on social media to stay updated on exclusive discounts, flash sales, and new product launches.
9. How do I contact customer support?
You can reach our customer support team at info@shopvilox.com or through our Contact Us page. We strive to respond within 24 hours.
10. Can I cancel or modify my order?
If your order hasn’t been shipped yet, you can cancel or modify it by contacting us as soon as possible. Once shipped, changes cannot be made.
We’re here to make beauty shopping stress-free! If you have any additional questions, don’t hesitate to reach out. Thank you for choosing Vilox!